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DemonSkys
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Public Relations Staff
« on: 09/23/03 at 23:10:43 » |
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Because of the rising complaints as to staff not doing thier job. In the view of many players of this game. I've mentioned it time and time again and will do so here now too.
Many players seem to feel that certain staff will only come for certain people. Like they see let's say Stotic yell. then they ask for help in yell and he doesn't come. They get angry and start bad mouthing.
Note that was just an example.
What I suggest is having a staff member that is for Public Relations only:
Duties for example:
1) Monitor trades
2) Work with other staff and clans concerning moving clan houses.
* I know several people that are upset thier clan houses after seveal weeks/months hasn't been moved*
3) Possibly run OCCASIONAL moshes for entertainment purposes and or trivia games like Havanor did
4) Settle disputes if possible ex: someone cussing. someone complaines.. the "pr " staff deals with it
This would free up the staff that are "area develepment/ dungeon whatever" do do what They as staff were hired to do.
This person may or may not be allowed the covert action. Because it's frustrating to /? to see if staff is on after a yell and not see one. This person would also be able to go "am doing a trade give me about 5 mins or so to help you" this would cut down on the frustration I think.
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Pete
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Re: Public Relations Staff
« Reply #1 on: 09/23/03 at 23:19:46 » |
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Personally I think this is a great idea. I for one feel as if the certain staff who only go to certain people aren't meanign to do it, but its done. For example, if I am busy, and someone I don't know at all tries to get me to help them, I might ignore them, or not have the time to answer them. Where as if one of my good friends needs something, I'd gladly go help them, just because of our history etc. etc. With this, it might not only free staff to do more things, instead of using the majority of their time to answer pages and help with trades, but it will also stop quite a few people from speaking poorly about certain staff. Don't know how others would feel about this change, but I personally think it's a good idea.
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Issy
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Re: Public Relations Staff
« Reply #2 on: 09/23/03 at 23:28:44 » |
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I don't like this idea, to many problems, to many people complaining about who would become this 'low grade staff.'
As for trading, JLH is making an automated trade system as it is.
Isaiah
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Deval
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Re: Public Relations Staff
« Reply #3 on: 09/24/03 at 00:00:49 » |
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Can you outline the problems other than the complaining?
Like I've said in a post before, people complaining should not be a cause to stop hiring staff, cus then there will never ever be a new staff member hired, no matter how badly we need one, simply because no matter what you do, not all people will agree with the choice.
That's like saying 'Don't elect a new president, cus people are going to complain.'
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JLH
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Re: Public Relations Staff
« Reply #4 on: 09/24/03 at 00:26:11 » |
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the game is moving to a more staff-free setup, staff will be there to work on the game itself. player-staff interaction doesn't really need to occur, everything you need help with "should" be provided on the site, or in the help system in game. as for problems with players annoying other players, these are the only situations in which staff are required to sort out, and in which case, emailing me with time of complaint (from /time) and what happened should get it all sorted out.
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DemonSkys
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Re: Public Relations Staff
« Reply #5 on: 09/24/03 at 00:26:27 » |
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Quote:| Can you outline the problems other than the complaining? |
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Problems as I see:
some see favoritism of staff members as a problem. This staff position would possibly could not covert so therefore everyone can ask to help with trades
some see scrolling and cussing a problem. this staff position would go to the person and warn, mute and or ban
Some people say staff abus as a problem. this staff would have very very restricted ablities to keep this from happening. example can only mute, ban, put in jail, do trade transactions and work on moving a clan house with the help of at least one "area developing staff" so it doesn't interfere with the game maps persay.
some say that the problem is thier bored constantly. this staff would be able to do an organized activitie like havanor used to like once a week run a game in a place set up just for this game. That all staff could access so there was no hidden propaganda.
some say that staff are picked souly on word to mouth and knowing and kissing tush. this staff position would be by APPLICATION and DEDICATION ONLY.
What I mean is if interested you'd fill out an application that lists why you would be good in this positon, experiance, time available, how you think you could make a differance.
The Dedication part would be best to have someont that knows this game fairly well and been playing for a while. NO NOT a popularity contest. Just someone that has a clue what's up, what's where, and who's who.
Again these are jsut my thoughts as to problems I've had told to me and things I see.
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DemonSkys
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Re: Public Relations Staff
« Reply #6 on: 09/24/03 at 00:29:25 » |
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That may be what you want to happen in the future JLH I'm just thinking and looking to now. As there is much going on and nough enough people to help the situations. I was seeing this positon as temporary or on call basis something to just ass to the game and help relieve constant pressure I'm sure all staff have.
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JLH
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Re: Public Relations Staff
« Reply #7 on: 09/24/03 at 00:34:43 » |
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staff don't get any pressure as they stay cloaked 
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DemonSkys
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Re: Public Relations Staff
« Reply #8 on: 09/24/03 at 00:46:32 » |
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That's the point and problem. they stay cloaked which infuriates those that play when they need a staff and they are met with some of the following:
1) They Yell Staff doesn't reply
2) they see staff yell and that point try again and again are ignored
3) they start bad mouthing staff that they feel or think is ignoring them and get banned
It's a vicious cycle that needs some sort of solution or something to help current staffing.
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Sera
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Re: Public Relations Staff
« Reply #9 on: 09/24/03 at 00:59:00 » |
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I would just like to point out, nothing on the site can help with abusive players who not only are cursing and being rude. but also are scrolling people and doing things they shouldn't. Believe me, if this WAS avalible on the site, Maesse wouldn't have had someone telling her that they wish her daughter would die. Tell me, how will you fix that with less staff?
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Deval
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Re: Public Relations Staff
« Reply #10 on: 09/24/03 at 01:01:17 » |
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What a sick mother f**cker. 
What is the a$$holes name?
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DemonSkys
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Re: Public Relations Staff
« Reply #11 on: 09/24/03 at 01:17:12 » |
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we don't want less staff we want more staff to help with situations like that with ana who did it I wanna slap them!
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Aidon
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Re: Public Relations Staff
« Reply #12 on: 09/24/03 at 01:20:07 » |
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JLH said that we would still be there to sort out player/player issues, as per when I am on when ever anyone yells/ pages a complaint I will more than happy monitor/chastise the offender. If no one is on email JLH with the time and the problem as he said and it will be resolved.
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Bean
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Re: Public Relations Staff
« Reply #13 on: 09/24/03 at 01:59:40 » |
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I dont think you guys get the fact that making the staff interact with the players less will just create more, and more dissent...
Its almost like 1 teacher teacher 230 students. It can be done, but if all those students are being rude, and obnoxious you cant have that.
Its like 10 police officers handling a 3000 person riot... NOT a helpful situation.....
I could go on naming the situations... But I wont, hope you see the light...
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Aidon
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Re: Public Relations Staff
« Reply #14 on: 09/24/03 at 02:39:25 » |
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I dont think you see the point that you as a player are not going to be needing staff other than to mediate your petty squabbles.
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Deval
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Re: Public Relations Staff
« Reply #15 on: 09/24/03 at 02:53:09 » |
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Just to clarify, does that mean an automated mosh system is being implemented? 
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Bean
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Re: Public Relations Staff
« Reply #16 on: 09/24/03 at 03:59:29 » |
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And automated trading, and automated character transfers?
And automated bannings? and automated... I dunno pick something...
I think you see where im going... We WONT need staff only for 'petty squables' But since your so synical aidon thats all you deem to see...
Is the game just eventually gonna make itself? Cause that wouldnt be very cool...
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Aidon
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Re: Public Relations Staff
« Reply #17 on: 09/24/03 at 04:53:24 » |
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on 09/24/03 at 00:26:11, JLH wrote:| staff will be there to work on the game itself. player-staff interaction doesn't really need to occur, everything you need help with "should" be provided on the site, or in the help system in game. as for problems with players annoying other players, these are the only situations in which staff are required to sort out, and in which case, emailing me with time of complaint (from /time) and what happened should get it all sorted out. |
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Lady_Maha
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Re: Public Relations Staff
« Reply #18 on: 09/24/03 at 06:53:32 » |
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I hate to be one to critizise, but I think what makes a game better than other games IS the staff/player interaction. If everything is automated, it takes away the flair. This is not in reference to a trading system, but moshes, little highlights that stop the boredom during training and so on.
I also think that there needs to be something other than e-mailing to JLH with time and incident to get an all out rude and abusive player banned. The environment in NM lately is getting more and more verbally abusive without enough staff to handle it online, and often those who ARE abusive will use the long time before an e-mail is sent, read, researched and answered to continue their behavior, which in a case like Ana's shouldn't be tolerated. I'm sorry, maybe it has something to do with being a mother myself, but if someone tells me they want my child to die, I would want them removed asap, and not wait a few days before e-mail correspondence is finished.
As for calling this a petty squabble, I think not, Aidon. If you had children, you would consider this anything BUT a petty squabble, and I feel personally insulted to see wishing someone's daughter death addressed as such.
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Sera
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Re: Public Relations Staff
« Reply #19 on: 09/24/03 at 08:33:05 » |
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I totally agree with Lady_Maha here. Part of the reason I like NM because of the player/staff interaction. The way you are making it, there will be none. Oh, we might see them pop onto our square and say hi once in awhile... but this game feels more personal when staff are willing to BE THERE to help.
As she also pointed out, when it comes to rude, abusive players...who wants to wait for the problem to be taken care of? I witnessed the whole thing with Ana (Maesse). I have the text of it as well. It was sick. I want to know exactly what program on the site is going to take care of that. I've yet to hear an answer on that.
I have no children of my own, but I have 2 nephews and if someone said something about them like that, I would be furious.. who wants to play a game where you have to wait a few days for ANYTHING to happen about it. I alsow wouldn't want to have my nephews playing a game where it's allowed to happen for awhile before anything is done about it. What fun is that for the person it's being said to? ... Then again.. nothing ever happened to the people on this game who have told me to kill myself cause I'm a worthless piece of nuts.
You are making this game less and less personal. I know for some odd reason you seem to think that getting rid of staff is the best thing for the game, but I fail to see how this will benefit NM as a whole. Sure, you are making some conviences for them so they can work on areas. But you can't fix everything with a program on a site. Some things HAVE to be handled in person.
Aidon this may seem a "petty squabble" to you, but consider if you were on the other side of it.. consider if it was you or one of your loved ones having to go through what Ana did.. maybe you dont like the interaction... fine...stay cloaked... but I really think the players prefer to have staff to be there... and without players.. this game is nothing...
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